Getting Started With Bluehost
Bluehost provides great value hosting products, quick live chat support. But they have stopped reseller hosting, and there are problems with previously sold reseller packages they won't fix, e.g. can't add in addon domains, and this problem can only be resolved by their QA department, which only works during US working time. For users outside US, it's a pain to get the support.
They have, literally, outsourced 100% of their customer support and tech support to a foreign their party that has no idea what they are doing. And even if their outsourced / 3rd party tech support was “OK”, that doesn’t excuse or explain completely cutting yourself off from your customers… the people that pay your bills. In my experience, that’s the beginning of the end for any company–when they simply do not want to have any direct contact–or feedback–from their customers.
Upon first getting started with GoDaddy, customers who sign up for an annual plan receive a free domain name and the power to control their hosting via cPanel or Plesk control panels. From either of these interfaces, you can quickly install and set up the WordPress environment at no additional cost. Even if you don't sign up for a 12-month GoDaddy plan, they're still known as the World's #1 Domain Name Registrar, so they're a reputable choice for hosting your domain.
What would be good tho, is to have a resource that can be accessed which addresses various issues that might lead a customer to contact customer support for tweaking various parameters that only can be done by Bluehost. That would be a very valuable document to have access to and provide us, the customer with a good picture of what is the scope of things which can be changed or altered if needed. This would save us time in resolving things and probably lower the amount of time required to get to the root cause of some issues. What do you think?
I started a local news blog 4 1/2 years ago. After a bad experience with another hosting company, I asked around and found lots of satisfied customers using Bluehost. I had never used WordPress before. Bluehost had outstanding support and helped me get started on WordPress and everything has run smoothly the last year. Choosing Bluehost has been a good decision for me.
Bluehost, on the other hand, has always provided me fast, solid support. I’ve spoken with them via phone and email and had great experiences with them both times. Bluehost has highly rated customer service and seems to deserve it – although they did come under fire with their response to a DDOS attack in 2015. In a recent incident, they were much more transparent.
Bluehost provides a free shared SSL that is available to accounts which reside on a shared IP. For Standard and Pro accounts, there is only one Dedicated IP and so only one SSL Certificate. For VPS, dedicated, managed, or reseller accounts, you can purchase multiple Dedicated IP and SSL Certificates since there will be multiple cPanels created within the account.
Many services offer a low "starting price," but require you to prepay for two or three years of service to get that price. After the promotional period, the renewal price for some services can be two, three, or even four times the initial promotional pricing. While the initial deal might be incredible, the cost of transferring your site (or paying the added fee) in a couple of years may be something to consider.
Web hosting’s similar. There are expensive options out there that have become popular because their price tags come with names that identify them as the lobsters of web hosting. But some of the lesser-known hosting providers offer much of the functionality of their bigger cousins at much more reasonable prices. Let’s compare the prices of the top 10 web hosts.
Because Bluehost is so large and shares resources with sister companies, they can offer some of the cheapest prices for hosting. And for incredibly low prices, Bluehost plans cover most of the basics, like Wordpress hosting, VPS, solid security features, and tons of free tools to boot. But at the end of the day, you get what you pay for. Bluehost customer service is lacking, the uptime is shoddy, and their speed leaves much to be desired. Webmasters on a budget who don't anticipate a lot of traffic or support tickets will find everything they're looking for with Bluehost pricing. But if greater reliability is important to you, it's worth it to shell out the extra cash for a more customer-oriented host like SiteGround or WP Engine.
If you cancel within 30 days and your plan includes a free domain, Bluehost will deduct a non-refundable domain fee of 15.99 from your refund. This not only covers our costs, but ensures that you won't lose your domain name. You may transfer it to another registrar or simply point it elsewhere at your convenience. Please note newly registered domains cannot be transferred to another registrar during the first 60 days of the registration period. You retain ownership of your domain until the end of its registration period unless you renew it.
Navigation: Like HostGator, Bluehost also uses the cPanel interface — again this is fairly standard for most web hosts. What makes it different is that the design is more intuitive and modern. Unlike HostGator’s classic cPanel design of menu sidebars and icons, Bluehost has a more minimalist approach. The service implemented a cleaner look mostly composed of text and almost no clunky icons or clipart can be seen.
Bluehost claims that its Search Engine Jumpstart service or SoloSEO allows rapid indexing of your website on Google, Yahoo and Bing search engines. It includes a Head-to-Head Comparative Analysis Report for critical ranking criteria. You also get a step-by-step DIY SEO program and an eBook on improving the SEO rankings of your website. Though, this service looks promising for a newbie, there are several cheaper or free SEO tools available in the market that can be used for the same purpose.
I Am to the edge of losing my job now due to the worst desision of my life: moving to Bluehost! It was so a terrible mistake, it has been a nightmare since the beginning. I can firmly tell you after talking to one after one after one support agent thay they don’t have the slightest idea of what they are talking about, support agents can barely speak good english (worst than mine), they talk like they are on India or somewhere there, and they are not prepare for REAL TROUBLE, they are just prepared to dumb solutions like: restart your computer, use another browser, it is your ISP problem, for God’s sake! This is a nightmare.
When running business website online, there are a number of things asking for your attention. Besides, for a server related issue, you would want to resolve it as quickly as possible. In that case, you wouldn’t want to rely on email support. Sending an email and then waiting for the service provider to respond is beyond annoying when you have a critical network issue on your hand.
Beyond that, Dreamhost is a 5-of-5 hosting company for many reasons. They operate their own control panel, which is convenient and easy to understand. While phone support isn't available 24-7, they are responsive to chat and tickets. The company uses superfast SSDs for all their storage, has a free SSL certificate (for more secured web browsing), and provides SSH access for those plans that are intended for more technical users.
Before you ever send data to a hosting company, don’t you want to know how secure it is? Bluehost hosting has everything up to date under their servers’ hoods. With shared and dedicated SSL certificates, daily backups and a secure FTP process, Bluehost hosting knows what it means to keep your data safe. If you think about it, this can be one of the selling features for your product as your customers want to know if their personal and private financial information is in good hands before they give you a dime.
The tech support will treat you like an idiot for trying to have a site with 30gb and having a backup of it. So all in all I have paid more money still have same problem and no real help from Bluehost. I had some of the best service in the past when I was on the shared hosting. If you need something better than shared I would look at SoftLayer or someone else.
After deciding, and picking my option it took around 2 minutes and I was connected with Zach (or Zack). He was an American guy who did his best to help me. However, my question” “What’s the best service to pick if I plan to send 50GB worth of files through an FTP server every week and keep at least 300GB of files at the same time?” was not answered entirely, with the representative admitting it’s probably a dedicated server and he has no expertise in those.
I have four websites hosted with Bluehost and after having my fifth website designed I decided to have it migrated over. This is a big membership style website and I wanted to have as little downtime as possible so I had the migration done by Bluehost a couple days before New Years when my business would be slow. They told me my SSL certificate would migrate over, my site was not secure so then they told me they were wrong and I had to get another one. 30 days later the site kept having many issues and not secure and then to find out Bluehost never completed the migration properly so they had to do it all over again. This took another week. Their system with migration is the worst ever because they do not use any type of support ticket system. If you send in a support ticket it will take at least three days for someone from the migration department to contact you. If they email you a question it will take them at least another three days to respond again because I am told every email or support ticket goes to the bottom of the list and you are not able to chat among a support ticket. They also have no phone number and the support or customer service at Bluehost tells me they also can''t contact them because they all are outside contractors. So with a couple questions back and forth it took ten days before they said they finished the migration but forget a step and it never happened. When we realize what happened and luckily my other hosting company still had my site live, we had to start all over.