Last week I received an email from them stating that ‘Emergency Maintenance” was required on my box, and that it would entail 30-90 minutes of downtime. Not so. They completely broke my site, and I am unable to get through to their technical support, so I have critical data trapped in a database I can’t access because they scrambled the configuration. I can’t even put up a temporary site on a dynamic host to keep my business running! SO PISSED right now.
I am not unhappy overall with Bluehost, but have had the following experiences / observations with them. - If you want a decent speed, you will need a mid priced plan. The cheap ones, while good for startups, will never provide you with the tools and speed that is needed. - Their website has 'features' that can lead to catastrophic failures. For instance, under wordpress, turning on the CDN feature can cause your site to fail as it does not check to see if there are any potential issues. Turning it off again is no simple matter. - Backups are mostly useless. Even if you upgrade to site backup pro, you can not do much with it, nor can you successfully download a copy as it fails. - Technical support is a mixed bag. Some know what they are doing and some have no clue. I find the live chat to be the most useful. I always get a connection within a minute or less. If you get someone who knows their stuff, your issue can be resolved within a few minutes. If you don't, then it's a waste of time. Sometimes it's best to just try again. - There are bugs that are not being address. For instance, the file manager is not showing hidden files, in spite of that option being clicked. I have reported the issue but am doubting it will be ever fixed. Over all, when Bluehost works, it works well. When it doesn't, it can be very frustrating. Having said that, the help staff are courteous and have done a lot of resolve every issue I've had, even those which looked catastrophic. If you are running a wordpress site, I really do recommend them as they provide some wonderful tools that will get you out of some real trouble, especially when a plugin will lock you out for your site. I hope this helps.
SiteLock Security software provided by Bluehost ensures safety of your website against spam, malware and other vulnerabilities. It scans your site daily for malware to make sure that it is not being blocked or spammed and checks against cross-site attacks (XSS scripting), SQL Injection etc. Also you get to display SiteLock certificate on your website which establishes the trustworthiness of your business.
Migration or transfer services are often free or offered at a reasonable fee. These services help move your existing site to the new hosting provider. They can save a huge amount of hassle. Just remember that the migration process is often automated, and may fit in with the host's processes and needs rather than yours. Not everything may migrate, and you may find the organization of the newly migrated site makes for harder maintenance in the long run.
Well, I switched to BlueHost to increase the page load speed, etc. That’s not happening! In fact, it’s really bad with going into wp-admin. The recent outage too me by surprise and in talking with them I asked about “cloud redundancy” and was told the entire cloud service was down. There is something definitely wrong with that picture and they really need to look at how they are configured. Anyway, the pricing hook is dead on and I was believed to think I’d get the intro price for 12 months but guess what? Not gonna happen unless you do 3 years. I talked, at length with sales before making the switch and wasn’t told that, in fact was told just the opposite. So, yeah I felt the bait/switch routine.
Great hosting. Excellent prices. I have never had any trouble with the hosting. Anything I need to update, I am told in advance. The customer service is great. Waiting period is not very long. Help is there at your service 24/7. When needed, the blue host reps have walked me through the steps and resolved the issue at hand. Fast, efficient and there for you.