Bluehost Glassdoor


Bluehost India did not refund my money under 30 day refund policy. They said that since I had cancelled a plan 3 months ago, so cancelling another plan now is violating their terms and policy. They also said that I abused the system. They just don't want to refund the money hence they are giving false arguments. I contacted Bluehost US team but they said that this matter involved Bluehost India and hence they cannot help. This is total crap and totally wrong. They just don't want to refund the money. Please do not use Bluehost.
Coming from a different hosting company and want to transfer your site? This task could cost you big with Bluehost. While most hosting companies offer this service at no cost, Bluehost charges $149.99 for this feature. They aren’t shy about it either; this graphic (shown below) is directly on their homepage. So while Bluehost may be great for new sites, this hefty fee might deter you when you’re considering your hosting options if you are migrating an existing site.
Upon first getting started with GoDaddy, customers who sign up for an annual plan receive a free domain name and the power to control their hosting via cPanel or Plesk control panels. From either of these interfaces, you can quickly install and set up the WordPress environment at no additional cost. Even if you don't sign up for a 12-month GoDaddy plan, they're still known as the World's #1 Domain Name Registrar, so they're a reputable choice for hosting your domain.

With award-winning security monitoring, GoDaddy support is not only available around the clock to help you troubleshoot issues with your server but they're keeping an eye on your server status. They offer a 99.9% uptime guarantee, which isn't significant in the hosting industry, but their team is committed to keeping your site online and running speedily. They offer premier DDoS protection, anti-hacking services, and other SiteLock security add-ons. GoDaddy managed hosting customers benefit from the assurance that the experts will facilitate security patches, bug fixes, and site backups. In general, customer support is an element of the hosting experience that GoDaddy is consistently striving to improve in their offerings.
GlowHost picked up major points for their 91-day money-back guarantee. They were six days short of DreamHost's 97-day guarantee, but with these numbers, who's quibbling over a few days? The company also picked up points for their 24/7/365 phone support option and free cPanel offering for most plans. The company operates 18 datacenters worldwide. Finally, the company gains major points by driving all its hosting services with wind power.
Bluehost's security features are pleasantly surprising. It offers three antispam tools—Apache Spam Assassin, Spam Experts, and Spam Hammer—as well as hotlink protection. You can also create filters for email accounts and users, password-protect directories, create IP address blacklists, and manage private keys and digital certificates. I'm always pleased to see secure shell (SSH) access, because it means administrators have a secure way of accessing specific configuration files.
Normal operation is tested and gauged each month using a variety of analysis methods. If they do find that someone is hogging space by not following the terms and conditions, they’ll try to give them 48 hours to adjust their site — or they might shut them down. The biggest issues come in when customers use their unlimited and unmetered sites for storage and file sharing. They note that there are not “infinite resources”, and that there are “inherent maximums” that come along with technology.
I am an entrepreneur who runs a personal business site and I have nothing but positive things to say about bluehost.com. Bluehost has everything I could ask for in a domain host, plus more. Like most web hosts, bluehost offers MySQL databases (which I require for running my customer forum) and blog support (I post my updates through WordPress). Bluehost supports a wide variety of scripts, which is useful because I frequently incorporate applications into my site that run on Javascript, Flash, Ruby, and Shockwave. All of these features, plus more, made me consider bluehost as my host, but what really drew me to bluehost was their 24/7 US-based support system and their SSH Secure Shell Access. These two features allow me to make sure that my customers always receive successful and secure service. I highly recommend bluehost if you are looking to start your own business, or already have one and need a great web host!
Though inherently a blogging tool, WordPress can be manipulated into a web builder, CMS, or online gallery editor, and it’s been called all of the above. WordPress is highly customizable, and sites built with it can easily be tailored to match any brand aesthetic. WordPress hosting packages are very reasonably priced, and it’s easy to get started. We recommend InMotion Hosting if you’re interested in building a site with WordPress.
However, Bluehost has really kept me busy with their very slow servers causing not only extremely slow page load times, but “server time out” error messages and at least 1 server downtime per month. (and I only look at the site for a few hours per week, due to the frustration of not being able to upload/add to the site due to its extremely slow page load wait times).
Bluehost provides a wealth of tools and resources to boost your hosting performance and experience. From domains, website backups, SSLs, malware detection and removal, to marketing services like Bluehost SEO Tools and PPC. We even provide hands-on services for full website design, social media optimizations, site migrations, and local listing promotion. Contact us to learn more about all the tools and services available to make your website the best it can be.
To be fair, their support has been awesome in the past, and hopefully it will be better in the future—and of course, this is just my opinion. Their support as it stands now is not bad per se, but it just used to be better from my perspective. HostGator was the first commercial hosting that I’ve ever bought, and I have multiple accounts I’m using with them now, so they’re definitely a host I trust, it’s just that I’ve been a bit disappointed with their support recently.
I have had nothing but trouble with bluehost. I manage a number of sites, including our company website, and their support was unhelpful at best. My almost brand new (ie, not bogged down) WP installation was dealing with 10-15 second load times, if it would load at all. It was a combination of DB and filesystem issues. And another site was taken offline for almost 3 days due to bluehost’s database issues, and as I was transferring a third away from them, the whole server itself crashed, leaving me without my site’s data for the rest of the day, and the site offline. Their hosting on some of their boxes is simply unreliable, and their databases are even worse.
BlueHost started off with their shared-hosting service and it is one of the best they offer. Back then, there were limited plans and features. Gradually, the services evolved and now what we have is an enhanced service that is tried, tested and modified over time. The plans are adequate and affordable. And security is something that BlueHost assures you of.

the emails were working today and all of a sudden after 9AM PST, the emails stopped working. So I contacted bluehost to find out what’s going on. I logged into the account and check as well. i went into the email area and found that all the emails on the account is gone. WTF! I’m with the agent chatting and it’s now 10:31AM PST and still no answer as to what happened and what is going on.


With resource configurations customized to meet your needs, GoDaddy offers dedicated server hosting that you can grow your business with — starting with a free domain name if you start with a 12-month plan. The GoDaddy tech support team is available 24/7, guarding your site against malware, hackers, unexpected downtime, and DDoS threats; meanwhile, their support agents are handling any support ticket requests that come through their chat portal or email system. With on-demand resources and industry-leading page load speeds, GoDaddy is a dedicated host that's worthy of your consideration.
Dev folks will be pleased to hear that GoDaddy offers Root access, so you can install PHP, modules, and proxy servers via the command line with ease. Plans also include cPanel, so you can easily manage your hosting service. Meanwhile, the GoDaddy team will monitor your server 24/7, including handling patches and backups should you select one of their managed plan options.
I’ve been with bluehost 10-15 years, and used to be quite happy with their hosting, prices, and I understood the limitations of shared hosting, but for the most part it didn’t matter for my purposes. I now have a few packages personally, shared, VPS, Cloud, and manage about 50ish of my clients that use bluehost as well. The last 6 months service-wise has been appalling. Slow, lies, misinformation, and it honestly feels like they’ll tell you anything to get you to just go away; try to get them to listen to logic, forget it! I am now recommending all of my clients on bluehost leave, because when they have issues I don’t want to be the one they call to deal with BlueHost’s support. I also agree, their server responses have gotten extremely laggy, and oddly enough the shared hosting seems faster than packages that are supposed to be much better.
I was with Bluehost shared hosting for years until they started outbound filtering of email which causes the mail forwarding set in cpanel to break. The effect of the change was that you would get some mail forwarded, but other mail would drop and you would never know. I had to move my hosting to another company since not receiving some emails is not something I could tolerate.
You’ll never feel trapped with BlueHost. They have a clear and well-defined refund policy. The “30 days money back guarantee” states that if you are not satisfied and want to leave BlueHost within the first 30 days of service, you will get a full refund. This essentially feels like a trial period, you only stay with them if you are satisfied, else you can claim and get your money back.
Their setup process is very easy, the service is reliable, and they have stand-out customer service. It's responsive and clear. They also have a large and helpful library of resources to make it easy to troubleshoot on your own. The service is reliable for the most part, and the interface/dashboard is clear and easy to use. If you use WordPress, Bluehost has a dedicated service for hosting WordPress sites.

It’s worth noting that BlueHost offers tons of latest security and performance features – NGINX architecture, custom server cache, HTTP/2, SSD storage, etc. However, these features are only available for those who are willing to pay extra. GoPro, BlueHost’s highest performance shared hosting plan, costs $13.95/mo on signup ($23.99/mo on renewal). WordPress Hosting (which is officially recommended by WordPress.org), now with a new dashboard and integrated marketplace, costs $19.99/mo (and $39.99/mo on renewal).
Really nice review. I have a blog at the moment and wanted to change from WordPress.com to WordPress.org but I heard in .Org the website often crash during website peak time. What would you suggest? Which provider and plan should I purchase so that I don’t have to worry about my site being crashed (should be affordable too). I plan to start another blog soon.
BlueHost offers plenty different types of services – the only notable exception is the lack of SSL certificates, which you can’t buy together with your purchase. You have to buy them from third-party providers or get one free of charge by setting up a WordPress website. And yet, with such a wide array of services, BlueHost try to be the Internet’s one-stop-shop for all things hosting. It is also worth noticing, that there are some extra features, available to all BlueHost customers, that make this provider all the more interesting. Here’s what they are:
HostGator, the Editors' Choice for shared hosting, gives small- and medium-sized businesses room to expand their web presences without the aggressive upselling. The Linux- or Windows-based Hatchling plan (starting at $10.95 per month) offers unlimited disk space, bandwidth databases, and email addresses, plus support for one domain and third-party applications, such as content management systems and e-commerce platforms. HostGator's Baby plan (starting at $11.95 per month) builds on the Hatchling offering by adding unlimited domains. The top-tier Business plan (starting at $16.95 per month) includes highly specialized options, such as a free toll-free phone number and a private SSL certificate. HostGator has a well-rounded shared web hosting package.

I have been with BlueHost for a 2+ years now. I have a WordPress and a PHP site hosted with them. I agree that performance isn’t great (as the numbers show) but luckily my sites are small and don’t get much traffic so I don’t think it affects me much. If any of my sites get popular or start making me money, I would probably switch over to something else. But for now, the price is great – I locked in my rate for 3 years so I wouldn’t have to worry about the price going up.

They recently changed their tech support and it is now severely lacking. The people they are using do not know what they are doing and messed up my website without wanting to fix it. Took several days and hours on the phone to get them to fix the mistakes they made! I also dislike the pricing. When I first signed up, the prices were reasonable. Each time I renew, the prices are higher and higher, although they offer lower prices on their websites. According to them, sales and promotions are not available to current customers. It is a bait and switch since they email customers the promotions.

The options for copying content between the staging and live sites are impressive. Being able to add restoration points while you work on your staging site makes it very easy to roll back to a previous version should something go wrong. Normally, you’d have to pay for a premium WordPress website copying plugin to access this level of functionality, so it’s great to see it as part of the entry-level Bluehost shared hosting plans.
Because Bluehost is so large and shares resources with sister companies, they can offer some of the cheapest prices for hosting. And for incredibly low prices, Bluehost plans cover most of the basics, like Wordpress hosting, VPS, solid security features, and tons of free tools to boot. But at the end of the day, you get what you pay for. Bluehost customer service is lacking, the uptime is shoddy, and their speed leaves much to be desired. Webmasters on a budget who don't anticipate a lot of traffic or support tickets will find everything they're looking for with Bluehost pricing. But if greater reliability is important to you, it's worth it to shell out the extra cash for a more customer-oriented host like SiteGround or WP Engine.
Bluehost seems to be extremely slow. My websites have a 1-2 second lag when loading, no matter what platform or web service I'm using. On the back end, when dealing with the Wordpress dashboard, the slow-down is even more prevalent. And there seems to be a hitch when accessing either the website or the dashboard through Safari (Google Chrome is slightly better).
I used blue host for hosting a blog and got a deal with a special offer. It was easy to set up, and switching my hosting to bluehost was simple. They gave me a deal since to host with them since I used wordpress. Also, when I signed up I worked with a customer service member who was extremely nice and stayed on the line with me even though they were about to close.

Bluehost doesn’t promise a specific number in terms of uptime percentages, but they claim to be the best in the business. Our tests show 99.9% uptime for BlueHost.com. Users can boost security with SSL and SSH encryption, their servers utilize 10 GB connections, they have a UPS power backup system, and a super-strong server. Still, there’s a plethora of former customers out there who gripe about the slow load time.
Uptime: Like with most providers, HostGator promises a 99.9% uptime.  If this service level isn’t met within a given month, HostGator guarantees to compensate users for that entire month. This, of course, only applies to unexpected downtime and doesn’t include server maintenance. This guarantee just shows how confident HostGator is on their service.

On subscribing to this service, an expert from BlueHost will help you understand the options, answer your questions and explain the options available in your account. It basically implies that the agent will be with you for 45 minutes session where you will guide through the setup and explain the services associated with your account. The following are the topics covered under this service.

But the path to get here involved a support chat session lasting 45 minutes with someone so horrendous that all I can do is laugh now. To be fair, he must have been dealing with a dozen customers at once but he was so fine with being incompetent that he must have been at his wits end. I decided to abort this chat and look up info elsewhere and things worked out, but had I actually listened to anything he said I would have messed everything up very badly.

HostAdvice.com provides professional web hosting reviews fully independent of any other entity. Our reviews are unbiased, honest, and apply the same evaluation standards to all those reviewed. While monetary compensation is received from a few of the companies listed on this site, compensation of services and products have no influence on the direction or conclusions of our reviews. Nor does the compensation influence our rankings for certain host companies. This compensation covers account purchasing costs, testing costs and royalties paid to reviewers.
I was shocked of course that such a well known host would have such a huge problem, and not even warm me about it! A client could lose thousands before realizing that the problem was simply that their email had gotten closed with no warning before or after. Here is the kicker: Bluehost had no idea when it would be fixed or even had a short term solution for me. They were saying that it was something I was just going to have to deal with.
Normal operation is tested and gauged each month using a variety of analysis methods. If they do find that someone is hogging space by not following the terms and conditions, they’ll try to give them 48 hours to adjust their site — or they might shut them down. The biggest issues come in when customers use their unlimited and unmetered sites for storage and file sharing. They note that there are not “infinite resources”, and that there are “inherent maximums” that come along with technology.
By targeting a consumer base of people who are looking for their first web host, Bluehost has succeeded at making their interface easy to navigate and use. You won't have to deal with technical details. And, when you need help, their dedicated customer support team is available at all hours. This should all put Bluehost at the top of anyone's list of hosting companies to consider.
Bluehost has been a bad experience! We started using Bluehost about 5 years ago to host a few of our company websites. Things were fine. Then we added more websites, as well as our company email. In the last few months, we noticed our websites would go blank during the day. No explanation from Bluehost as to why it was happening – you would think they might contact us and inform us of the problem, and offer some solutions. We had to contact them – their suggestion was to move to a dedicated host because our website traffic was too large for a shared server. So we migrated. Apparently Bluehost does zero backups, and we lost a lot of valuable emails in the process. They also removed our SSL certificate, and told us it would cost $149/yr per site to get it back (we host about 20 sites). It also altered our ability to upload media files to our websites via wordpress, adversely limiting our ability to do work on our websites. Their answer is to use FTP – however, when you have 10 people who work on your websites and are familiar with WordPress, there is a learning curve to FTP.
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