Bluehost Help Chat


I’ve been using Bluehost for about three years now. As shared-hosting providers go, they are a notch above similar providers. Speed is above average compared to others I’ve used in the past. Though I haven’t needed their support staff a lot in the past few years, the few times I have, they’ve been responsive and friendly. I have just renewed my hosting account for another three years and I can honestly recommend Bluehost to anyone looking for a stable and dependable hosting solution.
Great question! Most good web hosts tend to offer 24/7 customer support and acknowledge that their customers are from all around the world so I wouldn’t worry too much about using an international host. As a Swede I find myself using a lot of US-based hosting companies and I don’t think it’s ever negatively affected me or the customer service I get.
The next tier, called the ‘Plus’ plan comes with unlimited features for bandwidth, storage, email accounts, and domains hosting. It is at $12.99 a month for a year’s subscription, and is currently offered at a 36-month term promotion of $5.95 monthly. One sought-after feature that it comes with is the SpamExperts protection for a domain of your choice.
Before you make your hosting decision, you’ll probably have read hundreds of different reviews from several different perspectives on just about every hosting company out there. One of the patterns you might notice is that several of these hosting companies offer an uptime guarantee – usually a guarantee of 99.99% uptime. This promises that you will be compensated for any more than 8 hours of downtime per year. This is not the case with Bluehost. Bluehost will not compensate you should their uptime dip below the advertised average. While their uptime record isn’t behind by much, studies show that Bluehost tends to have a slightly lower uptime rate than most of their big-name competitors.  For sites that monetize on visits, that extra 4 hours of downtime per year can have a huge impact on your business. But when compared with other budget sites like WebHostingPad, Bluehost has a far better uptime for the money you pay.
Bluehost was my first decent hosting experience. I left 1&1 crooks and needed a host with reasonable support and a billing department that wasn't purposely difficult to reach. Bluehost is mostly known for being a cheap entry-level shared host with easy enough to set up, but it's also an adequate resource for light hosting of other project. They target those interested is launching Wordpress blogs, and provide a reasonably good platform for this. The recent facelift to the control panel was helpful in some ways, but also complicated things unnecessarily. Their pricing has changed to limit domains and file space for entry level customers, but mostly what you get will be more than enough. Bluehost support is great, decently time and friendly.
If you register a domain through Bluehost, there is a non-refundable domain fee. This not only covers our non-recoverable costs, but ensures that, even if you're dissatisfied with your experience at Bluehost, you won't lose your domain name. You'll be free to transfer it or simply point it elsewhere at your convenience. You retain ownership of your domain until the end of its registration period, unless you elect to extend it.
On hold for Bluehost to answer phone on a Sunday morning with “estimated wait time is 38 minutes”(somehow this was increased from my initial 31 minutes) Should I hang up now?. I noticed Bluehost answer phone very quickly if you call for their “sales” department and for the most part, each salesman I’ve talked to is very nice and also the tech department people.
Sean Garrity is a Managing Editor at HostingAdvice with more than 10 years of experience researching, writing, and editing for numerous industry-specific trade publications. At HostingAdvice, Sean is charged with orchestrating the site’s content production, overseeing a team of writers, and ensuring the quality of feature and how-to articles. His goal is to keep organizations and entrepreneurs informed on the latest trends and technologies that can help them streamline operations and thrive online. When he isn’t wrapped up in discussions with experts, you can find Sean in front of his monitor, looking for what’s coming next in the fast-changing tech landscape.
Bluehost has a lot of tools for building sites, filtering spam, managing email, collecting site statistics, and managing domains. For building a website, you can use the WordPress content management platform, create a website using Weebly (an excellent website-builder), upload files using FTP or File Manager, or use the goMobi Mobile Web builder if you bought the add-on. Weeby's drag-and-drop functionality let me quickly build an attractive page complete with slideshows, contact forms, social media links, and more. Weebly's free version gives you basic functionality (you can create six pages and add custom HTML), but upgrading to the $8.99 per month Professional tier offers even more flexibility (custom themes, password protected pages, and more). Check out the PCMag Weebly review for a deeper dive.

They got other customer-centric bonuses for 24/7 support, including 24/7 toll-free callback phone support, free domain name and SSL certificates for as long as you remain a MochaHost customer, a website builder with 500 free templates (and a service that will custom-design your site if you need), a site migration service. In addition, all plans are e-commerce ready and come with free shopping cart software.
While Bluehost used to offer an impressive 99.9% uptime guarantee, they have recently removed this from their website. Many competitors offer some sort of compensation in the form of a percentage taken off your monthly/yearly bill for certain levels of downtime. Bluehost, on the other hand offers no such compensation and instead offers their Network / Server Uptime Guarantee which allows you to cancel without penalty as stated earlier.
Bluehost keeps a very close eye on server resources like CPU and memory; because of this, they are able to ensure that every user using the server gets an equal share of the server’s resources. Resource intensive websites, poorly optimized websites, and DDoS attacks can still cause issues with the servers. Be warned, if they think a user is causing issues with a server, then that user may be suspended.
Due to a change in circumstances I had to cancel my subscription. Never would I touch their chat service again. I spent over an hour trying to cancel. Had to go to my email to get token number. Returned and it was another person. Person number 3 told me that my account name and all else was not correct. But passed by persons 1 & 2. After asking for someone else with more authority she stated that my account was cancelled and that I would have to answer some questions. She disappeared. I logged in again for person no. 4. She knew what was going on. Gave me the questions then it was done and she disappeared. My original cost was $385. I am going to receive back $201. It cost me $184 for 24 days. That is their guarantee. I believe they tried every trick in the book to frustrate me and walk away including lies.
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