I would put ZERO stars If I could Blue host/ Just Host They have absolutely no customer service; I had a dedicated VPS server that cost me over $300.00 USD every 3 months First problem, they upgrade their servers and My Image framework disappears, I call them and they don't want to accept any responsibility that cost me $3,000 AUD to get the coding rewritten. The moron on the phone from customer “VPS Dedicated Support” told me to read the fine print on the agreement, and he could connect me to accounts to close my account. Is there any way to report this behaviour to upper management, No there is not! I sent a message to the CEO of Blue host on Facebook and through LinkedIn. No answer, Nothing! I sent the same message to the CEO of Endurance and received no reply either. I posted my experience on Face book, it was totally ignored! No reply, nothing. Then a year later my website is completely erased from the server, I call them, Guess what? The phone number on the Australian Blue host website is out of order, and the message is in Spanish, Really? Yes, in Spanish. Now there is no phone number on the Oz just host website. There is a Chat that the morons who answer. Answer your questions with questions. Like “How are you”? Or “this is the website address that you can find the answer to your question” Or go to the website and take a ticket and wait with bated breath. If you are lucky the ticket gets answered with a totally irrelevant question a week later. So if your business is reliant on your website you are in deep trouble. So I call Blue host direct on an international call, after waiting over 35 minutes, I finally get to speak to the support. They tell me it is my problem and I am responsible to have backed up the site and my web developer must have erased the site. I told this unhelpful imbecile that my Web developer does not have the passwords for the account. He insisted that there was no way that it could have erased itself. Really? So I must be lying and I erased the website. I told him to check and see what has happened. Guess what he told me? He said, he has no access to my C Panel or account, so he has no Idea what had happed. In the C Panel there is backup feature. Not once did this so called support “VPS specialist” ask me if it was backed up. I then put this to him; again he said he has no access so he could not check. Thank fully a few days prior I uploaded a clone to another server to make some upgrades to the site. I used the clone to upload the site back on the server. If you are wondering about the C Panel auto back up, yes I did configure it. And it’s junk. The backup files and the ten behind it were corrupted, completely useless. So I am over these useless lazy incompetent fools. I am out! I have lost enough money, I am over Blue Host. A few days later I went to my account to remove another website I had on a Sub C Panel. Guess what? I am locked out of the account and it is asking for money, that’s funny I have auto pay set up. So I click pay, it is static, nothing happens. So I click PayPal, again nothing happens, it is static, So I ring them direct on an international call. After more than 45 minutes I get through to accounts. I tell them what has happened and they treated me like I was lying. I told them to check the payment in my account as it is not working. Again they did not believe me. I was about to lose it with these rude people. I demanded that they check. After 55 minutes they came back and agree there is a glitch. They told me to go the site and take a ticket. I lost it and told them to take my credit card over the phone as I need to get into my account. They tell me they cannot take cards over the phone. That was it! I told them to unlock my account as I was not going to pay for what is their problem. The person on the phone put me on hold. While he spoke to his supervisor. Half an hour passed and he finally told me that they would give me grace for one month and unlock the account. I said to him “grace” what do you mean grace I am happy to pay and you cannot take my money. So I migrated everything out of that pathetic Companies server. Two months later I logged into that account and the payment glitch was still there. I don’t understand that there is no accountability at all. They later removed the Australian contact number from the website. Imagine if Crazy’s or Go Daddy did that. So Australians must be fleeing in droves. People like me who run a business and depend on their website for their success of their business and income, are not going to put up with this lack of customer care. Only options for customer service are to talk to a chat room run by lazy idiots, or is it Bots? Who only answer questions with questions, which fob you off to the tickets and website? The reviews are disgusting and reflect even more negatives than I expressed. Blue Host / Just Host have the worst reviews that any other company (1) And in Australia there is phone contact unless they know Blue host’s phone number is the same company as Just Host and it’s at international call rates. (2) It takes at least 25 minutes to get through by phone. (3) No real people in support who are tech savvy or helpful (4) Unstable servers (5) They don’t look after the customers interests (6) Absolutely no accountability, Rude (7) Tickets hardly get answered and if they do it’s a week later with stupid irrelevant content. THE WORST HOSTING COMPANY IN MY 25 YEARS IN IT. Webmaster Ability Classifieds.com So much for your money back guarantee that is a Fake offer That Blue Host / Just Host just refers to the “Fine Print”
To be fair, their support has been awesome in the past, and hopefully it will be better in the future—and of course, this is just my opinion. Their support as it stands now is not bad per se, but it just used to be better from my perspective. HostGator was the first commercial hosting that I’ve ever bought, and I have multiple accounts I’m using with them now, so they’re definitely a host I trust, it’s just that I’ve been a bit disappointed with their support recently.
I am hosting 8 websites for clients and my own on bluehost…… have been using bluehost for over 10 years and have always received reliable help whether from chat, phone, or email. I am not a novice but I still run into problems at times and I have always gotten my problem solved with one contact. When i started converting all my sites to joomla! they were always there for my questions, no matter how trivial….. The only thing I can add is there are a good bunch of Good Ole’ boys!!!
Websites often run very slowly on Bluehost servers, where they ran very quickly on our local and live development servers. I've had numerous clients complain that their website goes down frequently, or that they have email problems. We had a client recently switch to a more reliable host because their email problems became too much to handle. Frankly, the ups and downs of the servers and the headaches that come with that aren't worth the cheap price.
Their unmetered bandwidth means you'll be covered if you experience a spike in website visitors. Host providers commonly offer this, sometimes referring to it as unlimited bandwidth instead. Either way, it means the same thing. Bluehost's technology monitors your resources and temporarily re-assigns your website to an isolated system if it is using excessive resources. As a result, your website performance won't suffer when you have an unexpected increase in users.
I’ve been using Bluehost for about three years now. As shared-hosting providers go, they are a notch above similar providers. Speed is above average compared to others I’ve used in the past. Though I haven’t needed their support staff a lot in the past few years, the few times I have, they’ve been responsive and friendly. I have just renewed my hosting account for another three years and I can honestly recommend Bluehost to anyone looking for a stable and dependable hosting solution.
Sean Garrity is a Managing Editor at HostingAdvice with more than 10 years of experience researching, writing, and editing for numerous industry-specific trade publications. At HostingAdvice, Sean is charged with orchestrating the site’s content production, overseeing a team of writers, and ensuring the quality of feature and how-to articles. His goal is to keep organizations and entrepreneurs informed on the latest trends and technologies that can help them streamline operations and thrive online. When he isn’t wrapped up in discussions with experts, you can find Sean in front of his monitor, looking for what’s coming next in the fast-changing tech landscape.
Because Bluehost is so large and shares resources with sister companies, they can offer some of the cheapest prices for hosting. And for incredibly low prices, Bluehost plans cover most of the basics, like Wordpress hosting, VPS, solid security features, and tons of free tools to boot. But at the end of the day, you get what you pay for. Bluehost customer service is lacking, the uptime is shoddy, and their speed leaves much to be desired. Webmasters on a budget who don't anticipate a lot of traffic or support tickets will find everything they're looking for with Bluehost pricing. But if greater reliability is important to you, it's worth it to shell out the extra cash for a more customer-oriented host like SiteGround or WP Engine.
Their excuse is that email servers are shared so things like this happen. When I point out that email has been this way since before AOL and companies like AOL, gmail and others seem to deliver email just fine, the rep always seems to finally admit the senior management at Bluehost is not funding email support to force people to buy paid email services. IMO, email is a cost-of-doing-business type of feature.
Security features: HostGator has lots of available security features; the only issue is that most of them need to be purchased. For example, HostGator offers important security features like SiteLock, CodeGuard backups, and domain privacy protection. These features still have to be added to any shared webhosting plan. SiteLock costs $1.67 monthly ($19.99 annually) and CodeGuard can be added for $2.00 a month ($23.95 a year). Domain privacy protection costs $14.95 a year.
Bluehost uses a backend called cPanel for all their accounts – which is the industry standard. Typically, cPanel comes with an unpolished, but straightforward interface. Bluehost has a really polished the backend compared to many other cPanel-based hosts. They’ve organized it with different tabs to reduce the appearance of clutter. They have also added several educational options in addition to the big, green Install WordPress button.
Bluehost embodies performance, reliability, affordability, and user-friendliness — four of many tenets the team members pride themselves on delivering to customers. Having personally been a Bluehost customer, I can vouch for this company's commitment to the hosting community, and it's great to see the continued improvements to flexibility, speed, cost, and so on. This is a host you can trust as a novice, and their services are the type with which you can grow your personal brand or professional site — from shared to cloud servers and beyond.
BlueHost doesn’t cater to any one group in particular: newbies might not get the support they need and may be confused by the crowding from promos. Advanced users might be disappointed with the weak CPU strength and miss some features they need. For the most part, BlueHost does what it says it will; it’s just not boasting of anything too exciting. Pros
Bluehost has long been a favorite of ours when it comes to shared and WordPress hosting, and GoDaddy is known around the world as possibly the best domain name registrar in existence. The winner here comes down to need: Do you want shared, virtual, or dedicated servers? Which is more appealing: a free domain name or $1 hosting? We cover it all in our breakdown below.
Bluehost offer great-value professional WordPress web hosting with top-notch support, unlimited file transfer, unlimited hosting space, unlimited email accounts, 1-click installs and more! What’s more, we’ve teamed up with these world-famous hosting providers to offer a pretty sweet Bluehost web hosting deal (valid throughout 2018) – entitling WinningWP readers to special promotional prices starting at just $2.95 a month and a free domain name with their hosting plan – a saving of well over 50% discount on their regular price!
Bluehost keeps a very close eye on server resources like CPU and memory; because of this, they are able to ensure that every user using the server gets an equal share of the server’s resources. Resource intensive websites, poorly optimized websites, and DDoS attacks can still cause issues with the servers. Be warned, if they think a user is causing issues with a server, then that user may be suspended.
First of all, thanks for sharing the info. Really appreciate it, out of all the articles I stumbled upon, I really feel like your writing and I get that genuine feeling when I read your page. I am gonna start a blog but I am confused between the top 3 host. I am a total beginner with website hosting, so I would really appreciate if you could share some advise on which is the most suitable host for a beginner like me.
Even the delay of minutes (if not seconds) in online business can harm you a lot. The competition is tough and you might just miss a golden opportunity while waiting for the support representative’s email respond. You should always choose a host that provides 24X7 telephonic support and BlueHost does that too. Besides, they also offer the 24X7 live chat and email support.
My internet needs are simple. I host various domains with fairly simple websites. I do not use WordPress/Templates. I use a free version of Serif that lets me build a simple site with more flexibility. This works fine with Bluehost it just took a little effort to figure out how to publish with a slightly different file path. My sites and email work just fine.